We’re committed to handling any complaints or disputes fairly, professionally and expeditiously. The following procedure is how we’d do this:

1.     You’d be referred to the manager of the branch for a chance to lodge your complaint and talk things through.
2.     If you’re not satisfied with the response from the manager, we would invite you to make a written complaint to Highland Real Estate Group Limited (contact details below).
3.     Highland Real Estate Group Limited would acknowledge receipt of your complaint and commence a review. If deemed necessary, we would invite you to partake in a discussion with all the relevant parties.
4.     Highland Real Estate Group Limited would respond to you upon completion of the review.
5.     If you are dissatisfied with the outcome, we would suggest a further course of action.

Please note: You may access the Real Estate Agents Authority’s complaints process without first using our in-house procedure. Use of our in-house procedure does not prevent you from complaining to the Authority.

Contact details for complaints and disputes with Harcourts Alexandra:

John Petre, Manager

Harcourts Alexandra

2 Limerick Street, Alexandra 9320

Office Phone: 03 440 2088   

Mobile: 027 433 6058  

Email: john.petre@harcourts.co.nz